VIPER Highlights

Major Functionality

Content Library: Build and manage immersive content and accurate pricing in a centralized location.

  • Streamline proposal building and consistency across proposals
  • Media rich content types
  • Leverage reports to see across and into your ever-expanding Content Library

Cloud Based Proposals/Sales: Instant electronic proposal delivery increases client engagement, provides flexibility for customization and collaboration, and boosts sales.

  • Customize and tweak proposals to match your client’s needs in seconds
  • Use Snapshots to create an audit trail of program over its life
  • Multiple delivery options in addition to interactive Client Portal

Costing: VIPER’s costing provides unrivaled control over margins and spend while reducing errors and saving time.

  • NEW costing overhaul makes VIPER the most comprehensive budget management tool in the industry
  • NEW Client Payment Profile ensures employees account for rebates, commissions, and other factors that eat away at your margins
  • Export to Excel

Vendor Management/Operations: Viper streamlines one of the most time consuming, error prone processes of your business by combining proposal building, budget creation, and vendor management into a smooth, unified Operations process.

  • As you build your budgets, Viper compiles your list of Vendors and allows for extensive management of Operational notes
  • NEW VendorConnect automates communication and availability requests which saves loads of time and ensures you and your Vendors are on the same page

Reporting and Analytics: Get unparalleled transparency into sales performance and Operations.

  • Sales dashboard tracks progress towards sales goals, breaks down sales by office and destination, provides summary of recent sales activity
  • Program Reports provide live costing and program data to administrators, managers and executives
  • Operations Reports allow you to see Vendor activity across ALL programs and vendors
  • Content Library Reports help you keep your pricing and content up to date

Contracting and Payments: Generate contracts and Payment Schedules in seconds while reducing errors.

  • Manage outstanding balances from clients and to vendors
  • Automated notifications keep Accounting in the loop

Site Selection: Automate the RFP process with hotels.

  • Send RFPs to multiple Hotels at once who can respond through streamlined web-based, interface.
  • Compare Hotel responses from multiple hotels though Viper’s Hotel Site

Proven Verticals

DMCs: VIPER is a proven market-leader in the DMC Industry, with unparalleled functionality tailored to the specific needs and detailed workflow of DMCs

Event Technology: VIPER has been successfully implemented by event technology companies specializing in AV, technical event production, and more

Venues: Event venues of varied types are using VIPER to showcase properties and manage events

Hotels: Hotels use a slightly-modified version of VIPER to manage group sales and event operations with hotel-specific functionality like integrated room-blocks

Meeting planning: Meeting-planning companies of all sizes are utilizing VIPER to communicate with clients, vendors and DMCs. Of note, Maritz is using VIPER’s tools to manage their relationships, communication and content with their DMCs. 

Scalability

Proven by Large DMCs and DMC Groups Around the World: VIPER is used to great effect by large companies serving multiple destinations through multiple offices including Kuoni, Ovation, Cantrav and Hosts Global, in both the USA and Europe.

Implementation: VIPER’s automated training tools, group training capabilities, and integrated support ensure the system can be efficiently implemented across numerous offices and locations at a client’s preferred timetable.

Visibility and Permissions: VIPER can be structured in such a way that allows each office/location to operate independently, while allowing visibility across offices for administrators, managers and executives through customizable permissions, reporting tools and office hierarchy.

Integrations/APIs

Proven APIs: VIPER has built custom APIs for specific external accounting systems at clients’ request. This includes European DMCs with specific costing and accounting needs to comply with unique VAT and tax calculations.

Future APIs and Timeline:

VIPER is absolutely committed to integrating with other software systems, including dedicated CRM and accounting systems to further provide an end-to-end solution that meets your needs.

  • CRM/Salesforce: VIPER can complete an API with Salesforce (approximately 4-week timeline)
  • Accounting/QuickBooks: VIPER can complete an API with QuickBooks or another dedicated accounting platform (approximately 4-week timeline)